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► Learning and Corporate Support Services – Information Systems (LCSS-IS)

Learning and Corporate Support Services – Information Systems (LCSS-IS)

Our goal is to support the University’s learning teaching and research activities with efficient and effective computer and communications services.

The transformation of ICT provision achieved to date, as demonstrated by recent independent surveys, liaison group meetings and collaborative initiatives are evidence of a successful response to student requirements in an IT environment.
This has involved wide-ranging changes in individual roles, in the ethos and direction of the service and in working patterns to a more student orientated service.

LCSS-IS provides the following services to the University:

• Student computer labs across the campuses.
• Development and support of the University voice and data networks
• Access to the internet and associated security protections against viruses etc.
• Manage all University systems accounts and passwords.
• All e-mail services, including off-campus access. 
• Management and development of the University’s e-learning environment
• Printing services for students (PHAROS)
• Assistance with the purchasing of computer hardware and software.
• Development of the Glamorgan internal and external websites in partnership with Marketing.
• Evaluation of the latest technologies for use in the University.

The University houses nearly 1600 PC’s and Apple Mac’s on campus or available to students via modern “Cluster based” ICT facilities. Our cluster laboratories are equipped with a range of computers running up to date operating systems, applications and bespoke software. Additionally specialist software is also available to enable us to support students with learning difficulties and/or disabilities.


Printing

Printing is available throughout the University’s Uniprint system. £1 and £5 credit vouchers van be purchased at the LRC, and can be redeemed by a member of staff at one of the help desks.

Alternately, you can also add credit through our online shop. The shop can be found within the Self Service Account Admin website, or in the Quick Links section of GlamLife. Alternatively, you can go straight to the shop from this page.  When buying print credit from the online shop there is a minimum purchase of £5.00.

Our Customer Services team is available to help you with any IT query you might have.

You will find a Support Assistant in J1 and the I&SD desk in the LRC on the Treforest Campus  between 8.30am-9.00pm M-F and 9.00am-5.00pm Sa- Su during term time.

This is also an assistant available on the Glyntaff site (GT140) between 8.30am-9.00pm during term.

Out of term, J1 and GT140 are open for face-to-face support between 8.30am-5.00pm M-F.

We can be emailed at any time at ISSupport@glam.ac.uk  and telephoned on 01443 482 882 during office hours.


For more information take a look at the website here:
http://lcss.glam.ac.uk/



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